Terms of sale

This English version is a translation provided for convenience. The French version prevails.

Last updated: October 18, 2026.

1. Purpose

These terms govern the sale of credits on KiloPlume, a service published by LVLUP. [Description of the service.] Any purchase implies acceptance of these terms.

2. Account and team

To buy credits, the customer creates an account and a team, and becomes its administrator. The customer then invites their team members, who each create their own account. Each user belongs to a single team. The customer undertakes to provide accurate information, in particular for invoicing.

3. Credits

• [What one credit gives access to.]
• [When a credit is used.]
• Credits do not expire as long as the team account exists.
• [When a credit is given back.]

4. Prices and payment

Prices are shown in euros, excluding VAT. Applicable VAT is calculated at checkout, based on the customer's country and status. Payment is made in a single instalment, through Stripe. Credits are added to the account as soon as the payment is confirmed. An invoice is issued for every purchase.

5. Right of withdrawal

A consumer customer is in principle entitled to a 14-day withdrawal period. [Nature of the service and when its performance starts.] By using a credit, the consumer customer expressly agrees that performance begins before the end of the withdrawal period, and acknowledges losing their right of withdrawal for the credits used. Unused credits remain covered by the right of withdrawal for 14 days after the purchase.

6. Refund

A refund request is made by email to contact@kiloplume.com. An accepted refund covers the full amount paid. Unused credits are withdrawn, a credit note is issued, and the account is closed.

7. Obligations of the customer and users

• Each user must be 18 or older.
• [Obligations specific to the service.]

8. Use of the results

[Rights of the customer and the users over what the service produces.]

9. Nature of the service and liability

[Nature of the service and its limits.] LVLUP's liability is limited to the amount paid by the customer for the purchase concerned.

10. Retention and deletion

[Retention periods of the service data.] Each user can delete their account at any time. Deletion becomes final 30 days after the request. During this period, the user can reactivate their account by logging in again. Details are in the privacy policy.

11. Mediation

In the event of a dispute, a consumer customer may use the consumer mediator free of charge: [mediator name and contact details].

12. Governing law

These terms are governed by French law. For a business customer, any dispute falls under the jurisdiction of the courts of Marseille.

13. Referral discount

A team created with a referral link gets a 10% discount on all its purchases. The referral cannot be added after the team is created.